![]() In either case, we’ll send you an email about our decision and how to dispute it if you think this was a mistake. If you submit a chargeback for a refund outside of our refund policy, we may take one of the following actions: ![]() You’ll be asked to fill out a webform with more information about your case. Otherwise it might go into your Spam folder.Įmail us to let us know why you think your EA Account was locked, banned, or suspended. You may get a message from This is our official email account, so make sure you add it to your contact list. If you have a lock, ban, or suspension on your EA Account on a specific game, or on your device, we’ll let you know via email. We’ll ban players who break our User Agreement. Think your account was hacked? Follow our steps to re-secure your account. Go to My Ban History for more info on your active locks, bans, and suspensions. Please review the rules, then contact us if you still believe you haven’t broken them. Disagreeing with a suspension or ban when you break the rules is not fair play. We want to help all our players as efficiently as possible, so please make sure you only contact us with genuine challenges. improperly use in-game support or complaint buttons. ![]() ![]() The Rules of Conduct in our User Agreement expect that players don’t: Think your account was disabled by mistake? Follow our steps to appeal your lock, ban, or suspension.ĮA’s Positive Play Charter is at the heart of our rules. ![]()
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